Synnefo

Helpdesk

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Helpdesk application provides the ability to view the virtual servers and

networks of all users, along with the ability to perform some basic actions

like administratively suspending a server. You can perform look-ups by

user UUID or email, by server ID (vm-$id) or by an IPv4 address.

If you want to activate the helpdesk application you can set to `True` the

`HELPDESK_ENABLED` setting. Access to helpdesk views (under

`$BASE_URL/helpdesk`) is only to allowed to users that belong to Astakos

groups defined in the `HELPDESK_PERMITTED_GROUPS` setting, which by default

contains the `helpdesk` group. For example, to allow <user_id>

to access helpdesk view, you should run the following command in the Astakos

node:

.. code-block:: console

 snf-manage group-add helpdesk

 snf-manage user-modify --add-group=helpdesk <user_id>